SEAT Marbella Concesionario Oficial - Grupo Safamotor

alejandro jimenez

2026-05-18

Google

Un placer el trato recibido por parte del vendedor joaquín, una agradable persona! Gracias por todo! 👍

Julian Blissett

2026-03-04

Google

I purchased a new SEAT Ibiza. My dealer salesman was Joaquin. Very attentive and efficient. Being a non-Spanish speaker he helped my navigate the sales process. Followed up from initial enquiry to final sale and was always super helpful and responsive.

J. Arroyo

2026-01-09

Google

Muchas gracias a Lorena, Cristina y Joaquín, un placer haber recibido tanta atención del equipo de ventas, recomiendo este concesionario, un placer

Horia Dragu

2025-11-20

Google

Very Disappointing Experience and Poor Service Standards

I normally avoid leaving negative reviews but after today’s experience I felt it’s important to share.

I brought my CUPRA Terramar, currently under 10,000 km, because the car has been pulling slightly to the right at any speed. Considering this is the main official CUPRA dealership in the Marbella and San Pedro area, I had high hopes.

Unfortunately, the overall experience was extremely disappointing.

1. Warranty Not Acknowledged Despite Valid Documentation

I presented the official CUPRA warranty certificate, which clearly covers the car for two years with no kilometre limitation. Instead of checking the document, I was told the issue could not be handled because my car “has over 1,500 km.” No written proof, no clause, nothing, because it doesn’t exist. Being told that “someone on the phone knows better” than the actual warranty documents was frustrating and unprofessional.

2. Lack of Equipment to Diagnose a Basic Issue

I asked them to verify the alignment or at least check the tyres. I was told they have no laser geometry system at all, not even basic tools to confirm whether the tyres are seated correctly. The answer was simply that they can “look at it with their eyes.” For a dealership representing several major brands, this is concerning.

3. Poor Customer Care and Internal Disorganisation

When I first went in person to book an appointment, I was told to call Málaga to make an appointment for the same place I was already standing in.
During the discussion, one of the staff members kept interrupting, speaking loudly over us. The attitude was dismissive from start to finish, and at one point they even told me: “If you don’t like it, make a complaint.”

Not the type of response you expect when you’re simply trying to solve a problem.

4. Car Returned After Unnecessary Aggressive Driving

I left the car for a few hours so the manager could test it. When I handed it over, the long-term fuel consumption was 9.0 L/100 km. When I picked it up, it had jumped to almost 13.0 L/100 km. They said they drove “mainly on the highway,” but highway driving is usually the most efficient. This clearly shows how the car was handled, even though there was no need for harsh acceleration.

5. No Solution Provided

Despite the issue being noticeable to me and to others who drove the car, I was told everything is “fine” and no further checks or alternatives were offered. After not having a solution, they told me to go and make a complain if I don’t agree with them. I left with the same problem I came in with, and no path forward. Even the booking system was disorganised. I went in person to make an appointment, yet they told me I had to call Málaga to book a slot for the same workshop I was already standing in.

Because this is the main CUPRA dealership and service point in Marbella/San Pedro, I expected much better. Instead, I now have to travel further away to find a workshop that can actually diagnose and address the minor issue.

I will be filing a formal complaint with the brand’s headquarters regarding the refusal to acknowledge valid warranty documents, lack of proper equipment, and overall treatment of customers.

Hopefully this helps others make an informed decision until improvements are made.

Antonio avila

2025-09-23

Google

Buenos dia tengo una pregunta, tengo un seat ateca Stely automatico y se me ha montado una mecatroni,me gustaría saber cuanto tiempo tardan en venir los códigos que me han dicho que están a la espera

Juan antonio MERINO PAVON

2025-07-03

Google

Vendedor muy profesional, Joaquín José pineda, hizo la compra muy fácil

susana Rendon Mena

2025-07-01

Google

Queremos agradecer especialmente la atención recibida por parte de Joaquín. Su trato ha sido impecable: muy profesional, amable y cercano desde el primer momento. Ha hecho que todo el proceso de compra de nuestro Seat León sea ágil, claro y sin complicaciones, lo cual se agradece muchísimo. Da gusto encontrarse con personas así. ¡Gracias por todo, Joaquín!

Hamed Fardsoltany

2025-06-28

Google

Rude staff, not a charging place for EV cars , no shop to sell the peripheral devices of the car

svetlana gold

2025-06-19

Google

Excellent service and communication — thank you, Kristina!
We purchased a SEAT Arona at the dealership in Marbella. As we don’t live in Spain, clear and professional communication was especially important for us — from payment to receiving the car. The vehicle was delivered on time with all the necessary documents fully arranged, including full registration and the third license plate. We ordered a tow hook for the trunk — it was installed, and we were shown how to use it, along with other key vehicle controls. We’re very grateful to the manager Kristina and her colleague for the excellent service and friendly attitude.

Jose Rodriguez

2025-06-06

Google

El comercial de Seat que me atendió fue el señor Joaquín, destaca por su claridad y precisión. En pocos segundos, logra transmitir de manera directa y eficaz los beneficios del vehículo, no se anduvo con rodeos en asesorar lo mejor para mi, lo que me ha facilitado decidirme por la compra de un Seat. Gracias!!!

Theo Oskam Wolves

2025-05-07

Google

Heel vriendelijk geholpen daar..

Ana Mari Gonzalez

2025-03-20

Google

Mal no, lo siguiente. Después de un accidente dejamos mi coche en este taller. Resumo porque es largo de contar. El caso que han tardado en devolverme el coche relativamente arreglado siete meses. Después de muchas idas y venidas, me lo dan tarde y con un espejo roto, sin luz de cruce y con el cierre centralizado sin funcionar. Lo reclamamos y nos dicen que el espejo y el cierre estaban así cuando llevamos el coche, que no es del accidente, para nada es así. Solo me arreglan las luces de cruce y que el espejo y el cierre lo tengo que pagar yo. Me traigo el coche, primero, porque tanto el espejo, como el cierre estaban bien y no se han hecho cargo de ello y segundo, no me puedo permitir otros siete meses sin coche. En fin, un despropósito de circunstancias que espero no os pase a ninguno.
Quizás para venderos un coche funcione, pero lo que es el taller, de pena, no lo recomiendo para nada.