Auto Gata, S.L.U.

Grahame Ward

2026-08-26

Google

Had a very unfortunate experience at this garage. I took my Citroen C3 for a routine cam belt change as per Citroen/Peugeot scheduled Maintenance. (The car was absolutely fine when I went in). I was given a quote and I asked if that was for everything which the receptionist replied it was. This should include, according to Citroen, oil and filter change with a cleaner, removal of sump, oil strainer cleaned and VVT valve cleaned. The reason for the elaborate procedure is when the belt is changed, because it is a 'wet' belt' (ie goes through the oil), particles of the belt always shred and particles from the belt contaminate the previous listed parts. I was called to say the car was ready for collection but when I arrived the car was still on the ramp as they said they had to re code the key. (Why this was so I have no idea because it is not in any way related to the cam belt change). The car was then taken from the ramp to the forecourt while we were waiting in reception. I pulled on to the N332 and the car immediately went into limp mode meaning an engine fault. I returned to the garage and was told as it was a Friday evening that they would not be able to look at it until the Monday morning and lent me a courtesy car. Had a call on Monday afternoon to say the car was ready and my wife and son went to collect it. I was then given a bill for 364.68e - this was on top of the original bill for the job which was 539.26e. In other words I have had to pay out twice because of their negligence and incompetence because the job was not done correctly in the first place. We filled out the reclamation book and have since emailed three times to the manager and under manager and so far neither party has had the courtesy to acknowledge our communication or answer it. So from my experience, the customer service and the mechanical service was absolutely appalling. Having spoken to a colleague who was the Managing Director of Citroen UK - the full procedure is 'statutory' because if it is not undertaken it can cause major engine damage. I am a retired mechanic with over 47 years of extensive experience in the motor trade. My car was not test driven before it was given back to me the first time round as I was sitting in the office waiting for it and then I discovered my internal camera had been removed from the windscreen and is now broken. When the car was finally returned the second time, there were oily hand marks all over the wings. I just found the whole experience totally unsatisfactory.

Federico Bos

2026-07-27

Google

Taller genial y trato fantástico. Yendo de Madrid a Denia tuve una avería en mi Xsara Picasso. El coche empezó a dar tirones y llegando se me encendió el testigo de "fallo motor". Además el coche a ralentí tenía una vibración bastante grande. El mismo día me admitieron el coche sin cita previa teniendo que llevarlo en grúa. En menos de una semana teniendo el taller bastante trabajo localizaron la avería, me dieron presupuesto y arreglaron el coche. Encima les metí prisa porque empezaba las vacaciones y estaba aquí sin el coche. Cumplieron con creces y antes de lo previsto. Vengo habitualmente por la zona y queda anotado como taller de referencia por el buen trato recibido. Muy recomendable.

Jack Christian

2026-07-18

Google

Autentico robo, Entra el coche para un cambio de distribucion a un precio, Al entregar el coche vemos que nos han roto la camara interior y el coche no arranca y nos tienen que recodificar la llave. (segun ellos, probaron el coche antes de devolverlo... sale el coche y llega 100 mentros del garaje se queda tirado, se devuelve el coche para que lo arreglen bien, al recogerlo por segunda vez, nos cobran casi 400€ mas por que dicen que habian trozos de la correa antigua aun por el motor, asi que hacen el trabajo mal y te lo cobran 2 veces. Hemos hecho una reclamacion y hablado con un abogado. 1* por que 0 no se puede.

rayda rodriguez

2026-05-20

Google

Atentos y eficientes siempre seguro
Servicio de calidad excelentes

Jaap Kalff

2026-05-15

Google

Zeer teleurstellend. Mijn auto staat al ruim 2 maanden bij de garage. Ik krijg nauwelijks feedback over de status van de reparatie. Ze hebben in het begin aangegeven dat ze wachten op onderdelen. Dit is echt niet acceptabel. Zeer teleurstellend hoe deze garage met zijn klanten omgaat.

Regina Stutz

2026-03-30

Google

We bought a car at this garage of a very friendly saleman around one year ago. Everything went well and we were very satisfied customers.
Now we were there for inspection and there was in the cash office a very friendly women, but also an old man which was very unpolite and unfriendly to do the invoice. I will never return to bring the car as long as this unpolite and unfriendly man is in the office.
I never met such a behaviour ever before in spain.
Wir kauften ein Auto bei einem sehr freundlichen Verkäufer vor ca.einem Jahr in dieser Werkstatt.Der Verkauf lief gut und wir waren als Kunden sehr zufrieden.
Nun waren wir zur Inspektion da und im Kassenraum war eine sehr freundliche Dame und ein alter Mann, der extrem unhöflich und unfreundlich war. Er war zuständig für die Rechnung. Solange dieser Mann im Büro tätig ist, werden wir den Wagen nicht mehr dort hinbringen. Dieser Mann ist da völlig fehl am Platz.
Extrem kundenunfreundlich!!

David Fernández

2026-02-27

Google

Muy buena atención y todo correcto

Sergio Arce

2026-02-25

Google

La atencion ideal, simple y sin adular al cliente. Las cosas claras

Santiago Orpi

2026-02-17

Google

Excelente servicio

José Ramón

2026-02-17

Google

Todo genial

RAMON AG

2026-02-17

Google

Taller profesional y con gente muy amable

Maria Ruiz

2026-02-17

Google

Fui a hacer la revisión y me explicaron todo genial.